Why VM Assist?                                                                                         Our Availability Because our service philosophy is based on rapid response to customer requests for assistance, you can be ensured you have the support you need anytime or anywhere. VM Assist has developed a network of dozens of experts across the country who are specifically trained to support your system 24 hours a day, 7 days a week. All our clients receive a one-hour response time guarantee. Proven escalation procedures are in place and account managers are assigned to your account to oversee all activity and record all work being completed. When your systems programmer isn’t available, VM Assist Services is available to meet all of your system’s needs. This same level of support is available for all versions of z/VM, z/VSE, VSE/ESA, z/OS and Linux for zSeries.