Why VM Assist?                                                                                         Our Customers We are proud of our superior customer service. VM Assist is a customer-driven organization. Service is our business and our customers are our number one priority. We listen to our customers. We learn what they need. We build our service solutions to meet their needs on a customer-by-customer basis. Specific needs may draw our customers to VM Assist Services, but it’s our continual commitment to them that ensures they continue using our services well into the future. Here is what some of our customers say about us: "VM Assist helped us complete our migration for Y2K compliance in a timely manner. VM Assist Services worked with our schedule and it was the smoothest conversion we have ever experienced." -Tri-County Metro Transportation           Operating System Migration Client           "Over the past ten years VM Assist has handled all of our operating system conversions and upgrades and has assisted us in all aspects of system support. We were quite relieved and thankful to find that VM Assist Services recruited people with incredibly strong technical, communication and management skills who are also personable. I don't feel like VM Assist is just solving my immediate technical need; I feel like they are trying to make my work environment more stable, my job easier and me more competent. VM Assist provides me with a safety net. A problem may be new and seemingly insurmountable to me, but I usually find that VM Assist has dealt with it...or something like it...before, and will help me find a resolution to it." -County of Sonoma           Remote Support Client           "With a 24 hour operation it is essential to know we can count on prompt, competent service at any hour. I cannot recall one instance when we did not receive such service from VM Assist. Our Account Manager schedules regular conference call meetings (usually monthly) to ensure we are receiving the service we need. These meetings have become very useful as a way to exchange information. When working on technical issues, the VM Assist Services staff have proven themselves to be knowledgeable and highly skilled in what they do. VM Assist has helped us resolve numerous problem situations with our ES9000 system, including many which were considered by me as critical. I would recommend the services offered by VM Assist to anyone interested in establishing a partnership with a professional, reliable, service-oriented company." -County of Placer           Remote Assist Client           "When IBM dropped support for our older operating system, VM Assist stepped in to provide us with the safety net we needed against catastrophic failures and unforeseen technical problems. Their experienced systems programmers essentially replaced IBM level 2 support until we could upgrade. All the systems programmers I've worked with at VM Assist have been experienced, professional and courteous. It's nice to be able to call VM Assist Services on occasion to offload some of the heavy-duty tasks. VM Assist has long been at the leading edge, providing a strategic vision for S/390." -McKesson HBOC           Hourly Support Client           "Santa Clara University has been a client of VM Assist since 1986. During that time we have relied on them for numerous operating system and third party software installations and upgrades as well as consulting and debugging services. Their knowledgeable and responsive staff has helped us manage a complex environment with a minimum of in-house expertise. We have been very satisfied with their services and do not hesitate to recommend them." Santa Clara University          Remote Assist Client