VMAssist^SM Services for
VMware™ Implementation & 24x7 Support

VM Assist, strategically partnered with VMware™, IBM, Red Hat®, and Novell®, provides total peace of mind by fully implementing and supporting a highly reliable, available, & scalable data center server consolidation & modernization solution.

Executive Overview
In the three years since Y2K, many data centers are now faced with the same problem: Supporting various versions of Windows servers on lightly used, aging Intel machines. VMware ESX's ability to consolidate dozens of Windows and Linux operating systems onto fewer of today's powerful and reliable high-end multiprocessor servers, coupled with a powerful Storage Area Network, provides an opportunity to drastically consolidate and modernize. Adding Novell's new Nterprise Linux Server further allows an organization to migrate Windows server tasks to Linux. This allows you to more easily manage your overall IT requirements while improving quality and deploying fewer resources.

VM Assist Provides VMware & Linux Planning, Implementation and Ongoing 24x7 Support
A Premier IBM Business Partner, VM Assist has traditionally provided 24x7 nationwide hardware, software, and hands-on support for IBM mainframe operating systems since 1986. Now, through strategic partnerships with VMware, Red Hat, and Novell, VM Assist has extended a similar service offering to include the planning, acquisition, and support of a full VMware Windows and Novell Linux solution (including all requisite hardware) to Intel-based environments. Our expert consultants work alone or alongside your staff in order to offer a comprehensive range of support and training services designed to maximize stability, performance, and currency of your VMware ESX solution.

Two VMAssist Service Plans - Implementation and Retainer Services

Implementation Services:		Unlimited support designed to help you define and implement your entire VMware infrastructure:
Phase 1:		Strategic Planning for a Successful VMware Implementation
Phase 2:		Implementation Requirements and Detailed Project Definition
Phase 3:		Proof of Concept Installation of all Components
Phase 4:		Component and Overall System Testing
Phase 5:		Education and Operational Training
Phase 6:		Production Cutover
Phase 7:		One month follow-on 24x7 Support
Retainer Services:		24x7 Single Point of Contact support (with one hour callback), for hands-on support for all issues surrounding:
Stability:		Problem identification and resolution
Currency:		Software maintenance application
Performance:		Ongoing workload optimization

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