zAssist^SM Services for
IBM Mainframe 24x7 Support Services

With a VM Assist retainer service plan, our staff of industry experts meets your mainframe's system software needs around the clock. By making VM Assist a part of your technical support team, you will feel secure in knowing that your zSeries infrastructure will always be stable, current, and performing brilliantly.

24x7 System Support, with Guaranteed One-hour Response
VM Assist offers hourly and fixed-rate retainer service plans that support all zSeries-based operating systems: z/OS, z/VM, z/VSE, VSE/ESA, and Linux. Whichever plan you choose, our around-the-clock commitment remains the same: We will keep your system stable, current and performing well, for a fixed monthly fee. This service plan supplies unlimited 24x7 support for release upgrades to your operating system and program products, problem determination/resolution, and end-user assistance. And, we can also provide assistance outside of these three core support areas upon request.

Unlimited Assistance
You and your staff can call us at any time with any questions. We adapt our work schedule to yours, even during non-business hours. Since you have access to an array of consultants, we guarantee to serve you within one hour, 24 hours a day, 7 days a week, within one hour. More significantly, we offer hands-on assistance, not just telephone or email support.

Project Management
An account manager is assigned to serve as your main contact point at VM Assist. He will ensure that work items are scheduled according to your change control requirements and completed in a timely fashion. Any updates will be relayed to you quickly, so that you stay involved, informed and in control at all times!

Industry Expert Consultants
VM Assist carefully selects its staff of consultants. Each has excellent industry knowledge as well as their own specific area of expertise. Your account manager will assign them to you as your project needs dictate. In addition, you will team with consultants who possess exceptional human interaction skills; they work well with your existing staff and end-users alike.

Team Approach
Whether we augment your current technical staff or provide sole support for your system, through our team approach we will keep you advised on the status of all projects. If you have an existing staff and would like them involved, your account manager will distribute tasks among all team members per your instructions.

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